Disney Encanto

Important information

For accessible tickets please call 0808 164 4616 

Event terms & conditions

A bag policy is in place. It’s part of the enhanced security measures for all major events and means you can only take handbags and other small bags (no larger than 35cm x 40cm x 19cm) into the arena with you.

You should arrive as early as possible and allow more time for security checks when arriving at the venue. These extra checks may increase the length of queues so please give yourself plenty of time to arrive and enter the venue.

Please visit the venue's Safety & Security Entry Policy: https://www.motorpointarenanottingham.com/Online/article/safety-and-security  

1. Your ticket purchase constitutes a personal, revocable license and, at all times, remains the property of the promoters.  This ticket must be surrendered to the promoters upon request.
2. Your ticket/s are sold by the promoters directly to you the consumer.  Any tickets purchased by business or traders in breach of the terms and conditions of ticket sale will be cancelled. By accepting these terms and conditions you confirm that you are a consumer.
3. Your ticket/s will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through the Artist’s official re-sale channels as advertised, or ticket agent fan to fan exchange (where applicable).  Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission.  The resale of a ticket renders it invalid and may lead to refusal of entry.
4. Ticket sales are limited to a maximum of 8 per person.
5. Only tickets purchased through approved ticket agents are valid for admission.  The venue reserves the right to refuse admission.

• Costume Guidelines (Cosplay):
• All Cosplay is subject to inspection on arrival at the show. Costumes must be able to fit through a normal size door.
• Any hard or sharp objects/weapons will not be allowed into the event and will be removed upon your arrival until you leave the convention.
• EM-Con is a family convention. Your outfit must cover you at least as well as a modest swimsuit would. (No thongs or other minimalist bottoms. No pasties, tape, or paint in lieu of a full coverage top. Also, obviously nothing transparent for these areas.)
• Banned props - Live Steel – This includes swords, knives, shurikens, bayonets, or other metal objects which have an edge. Guns – This is anything that shoots a projectile or could be enabled to shoot a projectile, including air guns, Airsoft weapons, crossbows, or replicas of actual guns.

Seating plan