Celebrating International Customer Support Day

International Customer Support Day celebrates the tireless dedication of the often-unsung heroes who strive to make our lives smoother.

At Gigantic Tickets, we're fortunate to boast an exceptional customer services team committed to addressing your every query when booking, helping you get to the best gigs. We thank them for all their hard work, answering your emails and always being eager to ensure that you have an excellent experience.

Join us in acknowledging our outstanding team, led by the charming Amy, as they share insights into their favourite artists, top festivals, and more!

  

Amy - Customer Services Manager

What is the best part about your job and how long have you worked at Gigantic Tickets?

I have worked at Gigantic for over 10 years now and I love being a part of getting people into their fav gigs. It's also great being able to work alongside my friends. Getting to go to lots of live events is a massive bonus too! 

 

Which UK venue is your favourite to see live music at?

I think my fav venue is the Royal Albert Hall, it's stunning. Ally Pally is a close second!

 

Who are your favourite two artists/bands?

My favourite band are Oasis, have been since I was 11 years old. Closely followed by The Doors. 

 

Which UK festival is the most fun you’ve been to?

Since having my little girl I'm not able to get to festivals like I used to but I've had great times at Secret Garden Party, Park Life, APE! Glastonbury is definitely on the bucket list! 

 

If you could go for a pint with a famous musician, who would you choose?

Liam Gallagher, yesterday, today and tomorrow! I'd also love to hang out with Ian Anderson! 

 

 

Gemma - Customer Services Assistant

What is the best part about your job and how long have you worked at Gigantic Tickets?

I have been at Gigantic since Oct 2023 and love helping customers and making people happy. It is so satisfying when I receive great feedback from customers, or I can go the extra mile to make an event really special for them.

 

Which UK venue is your favourite to see live music at?

Watching live music is one of my favourite things to do with my free time, my current favourite venue in the UK is Alexandra Palace, the view over London is really special before you enter and always takes my breath away. The last act I saw there was The Smile and it was incredible!

 

Who are your favourite two artists/bands? 

I love so many artists and bands that I find this question really really tough to answer! Oasis will forever be my favourite as I started listening to them as a teenager in the 90s and they always bring back so many happy memories when I play them. I’m a huge Peter Doherty fan too and love pretty much anything the man puts his hand to, be it, The Libertines or Babyshambles.

 

Which UK festival is the most fun you’ve been to?

Glastonbury will always hold a special place in my heart, as it’s such a magical place and has so much to offer.  Big up to the smaller festivals too, looking forward to visiting Bearded Theory later this month!

 

If you could go for a pint with a famous musician who would you choose?

If I could bring Bowie and Lennon back for a cheeky pub crawl around Notts, I’d be happy with that!

 

 

Lewis - Customer Services Assistant

What is the best part about your job and how long have you worked at Gigantic Tickets?  

I've worked here for 7/8 months. The guestlist tickets and great co workers 😊

 

Which UK venue is your favourite to see live music at?

Brickworks – Nottingham

Gate No.5 – Hull

Leadmill – Sheffield

 

Who are your favourite two artists/bands? 

At the minute, Knucks and Ezra Collective

 

Which UK festival is the most fun you’ve been to?

Forbidden Forest

Lost Village

Love Supreme

 

If you could go for a pint with a famous musician who would you choose?

Tyler the creator (Chaos)