Posted on Friday 11th November 2022
My tickets aren't appearing in the app?
We currently don't have any shows on sale that use our Tixseve app.You cantrack your order by clicking here tolocate your tickets...
Posted on Friday 11th November 2022
My tickets aren't appearing in the app?
Please make sure you register with the email used to purchase the tickets before attempting to log in. You can download the app here: https://www.axs.com/faq You might be prompted to sign up to both the OVO app and the AXS..
Posted on Friday 11th November 2022
Why do I have to pay a delivery fee for mobile tickets?
There is sometimes a small fee charged for mobile tickets. This is to help towards the costs of the scanning equipment and the staff scanning the tickets on the night!..
Posted on Friday 11th November 2022
How do I use my ticket?
You simply show the ticket on your phone when you arrive at the venue!..
Posted on Friday 11th November 2022
Why is the QR code spinning?
This is perfectly normal and is asecurity measure to prevent the sale of fake tickes. Screenshots of your mobileticket won't be accepted...
Posted on Friday 11th November 2022
It says tickets will be available later? When will they be ready?
The tickets will be available to download a lot nearer the time of the event. This is to avoid the resale of tickets through online touts. You will be notified via email when they are ready to download!..
Posted on Friday 11th November 2022
Do I have to print them out?
No, you don't have to print your tickets out. If you would prefer to show the tickets on your phone, thats fine!..
Posted on Friday 11th November 2022
What is a transaction fee and what does it pay for?
Transaction fees are a one off fee per order that help pay foroperational business costs such as card payment fees...
